Position Overview & Specifications

Main Job Duties and Responsibilities

  • welcome and greet guests
  • answer and direct incoming calls
  • register and check guests in
  • confirm relevant guest information
  • issue room keys
  • maintain clear and accurate records of guests
  • retrieve mail, packages
  • listen and respond to guest queries and requests both in-person and by phone
  • liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
  • complete and maintain any incident reports, daily activity reports or other reports requested by management
  • inform housekeeping when rooms have been vacated and are ready for cleaning
  • maintain a neat and orderly front desk and reception area

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Salary: £10.45 per hour

Schedule:

  • 12 hour shift

Ability to commute/relocate:

  • Wembley, HA9 6AA: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person