Position Overview & Specifications

Administration Assistant - Band 2

37.5 hours per week.

Based initially at 48 Lodge Road, West Bromwich but the base may change to a locality within the Black Country.

We are looking to recruit an Administration Assistant to work within our busy and friendly team. Single Point of Access (SPA) Team is part of the Child and Adolescent Mental Health Service (CAMHS), for the Black Country.

You will provide an efficient and confidential service, ensuring the professional image of the department is maintained at all times.

The role will encompass dealing with patients, clinical and non-clinical staff by telephone and face to face; subsequently you will require excellent communications skills. A flexible approach to this role is essential to ensure the demands of the department are met.

As part of the team you will be registering patients onto the Trust computer system (Rio) whereby accuracy is essential.

Working knowledge of all common computer applications including word is essential, as you will be required to carry out a wide range of transactions and associated data input. Specialist training will be given on 'in house' systems.

You should have a good standard of general education and have attained or be working the ECDL qualification or equivalent. You will also require a clear understanding of the concept of confidentiality of personal health information.