Position Overview & Specifications

Location: Belfast
Salary: £23,000+ per annum, monthly and annual bonuses, as well as private health insurance
Hours: Full time 9am - 5.30pm to include one evening a week 1pm-9pm (occasional weekends Sat or Sun 0700-1500 or 1100-1900, one in two)

Post will be based in Caremark Head Office Bangor.

Principal responsibilities

  • Answering all incoming telephone enquiries.
  • Processing new service user referrals.
  • Preparing appropriate documentation for Field Care Supervisors.
  • Permanent allocation of Care & Support Workers to all service user visits and ensuring all visits are covered.
  • Maintaining computer systems up to date at all times.
  • Ensuring all customer and Care & Support Worker documentation and electronic records are kept up to date at all times.
  • To work closely with the Field Care Supervisors.
  • To ensure compliance with all office systems and procedures.
  • Production of reports and management information as required.

Additional Information:

Essential: Good communication skills, good knowledge of use of Microsoft Office packages, ability to work under pressure, excellent organisation skills.

Desirable: Experience within the care industry, experience in developing rotas. Knowledge of the Belfast area.

Closing Date : 12th May 2023