Customer Marketing Manager - Global Travel

Job Description : Customer Marketing Manager - Global Travel (ARI & Lagardere) Type: Permanent Location: London About Diageo Global Travel Diageo Global Travel brings Diageo’s international portfolio of alcoholic and non-alcoholic brands to consumers in travel retail. Travel retail represents the unique shopping spaces and duty free options active in airports and dedicated duty free sites all over the world. Global Travel also serves the airline and cruise ship community for on board purchases and in bar experiences. The business brings exclusive brand extensions and limited editions to travellers as well as in-airport experiences including luxury shop in shops and immersive pop-ups. Global Travel is a brand building marketplace, with a consumer in a different mindset, captive, shopping with a different lens to the ordinary. A showcase opportunity enabling brands like Johnnie Walker to reach the No.1 whisky spot and our single malts to become the rare liquid gift or treat for shoppers in transit. Travel Retail is the home of gifting Gifts for self and others, for holiday moments, festive occasions and souvenirs with a sense of occasion and place. We have recently redefined our ambition and strategy and are designing a future for our business where we lead the Total Beverage Alcohol category to become the most dynamic and fastest growing category in the Global Travel, while accelerating Diageo to become the number one partner for our customers, through luxury brand building underpinned by our scale. We will do this by reaching more travellers, converting more of them to purchase both in store and online and thirdly increasing the value of their spend. Working in Diageo Global Travel gives you a career experience like no other, touching all four corners of the world. We are a driven, agile, diverse and truly global team, based across 17 countries with our market HQ in London. People are a key enabler to deliver our strategy, and as part of investing behind our strategy we are expanding our team. Key Outcomes

• Inspire your customer/s with our forward-thinking brand plans & solutions to unlock brilliant execution of our campaigns at the point of purchase to enable Diageo win share and deliver our sales targets
• Proactively manage customer marketing A&P and conduct M&E for key activities to ensure value maximisation for Diageo and our customers.
• Successfully develop and review customer/s activation calendar to track execution and to provide visibility of the plan within your customer vs. the plan with the business
• To project manage the implementation of all the key platforms & activations within your customer with choiceful tailoring of central brand plans where appropriate
• Unlock deep connections with key customer contacts to ensure Diageo is seen as a #1 partner
• Ensure everyday great execution in outlet.

Functional Capabilities

• Excellent project management, analytical and core selling skills.
• High resilience & positive attitude – able to build powerful relationships and work collaboratively within a cross-functional remote team.
• Problem solver & solution-based standout colleague who can deal with ambiguity & adapt quickly.
• High attention to detail.
• Proven track record of leveraging commercial, category and shopper insights to deliver market share winning performance.
• Comfortable with working in fast paced environments.

Leadership Capabilities Win through execution - Lead bold execution in a fast moving world;

• High energy and ambition to achieve successful outcomes and high standards.
• Balances analysis and execution and adjusts thinking in the face of new information.
• Actively spots opportunities or issues and identifies which are urgent and need immediate attention.
• Generates a range of workable solutions, decides what should be done and takes action.

Inspire through purpose

• Reads their environment and understands how culture and context influences people's perspectives.
• Is actively aware of the impact they have on others and tunes in to the needs of individuals around them.
• Communicates in a compelling, persuasive and impactful way.

Shape the Future

• Sets context and empower people to experiment and unlock opportunities for growth.
• Accurately digests large amounts of information and breaks down complex problems thoroughly.
• Challenges themselves and others to take on new or unfamiliar tasks and ways of working.

Experienced Required The ideal candidate will have Internal or external experience as Sales or Activation/ Customer Marketing Manager equivalent (+3 years). An understanding of how the commercial organisation operates and how to drive its effectiveness. Ability to build relationships and work collaboratively internally and externally with good influential and negotiation skills. Evidence of working comfortably in a highly ambiguous environment at pace, balancing multiple projects and business partners is a major plus. Having experience in dealing with luxury products is advantageous. Working with Us Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. Join us and you can also expect a highly competitive and flexible rewards and benefits package, including:

• Contemporary work life balance policies and wellbeing activities
• On site gym or subsidised gym membership
• Contributary pension scheme
• Comprehensive health insurance for you and your family
• On site nursery or vouchers
• Annual bonus of circa 15% of your base salary (dependent on performance)
• Share options
• 28 days’ vacation per annum

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. About Us From Arthur Guinness to Johnnie Walker, our business was founded on people of great character and in 250 years, nothing’s changed. We’re the world’s leading premium alcohol company. Our brands are industry icons. And our success is thanks to the strength of our people, in every role. It’s why we trust them with our legacy. And it’s why we reward them with the career-defining opportunities that they deserve. Our ambition is to create the best performing, most trusted and respected Consumer Products Company in the world. To achieve these, we need the world’s very best people. We're looking for people with creativity, boldness and a sense of purpose to take Diageo and our timeless, pioneering brands to the next level! Feel inspired? Then this may be the opportunity for you! Worker Type : Regular Primary Location: 1HQ Additional Locations : Job Posting Start Date : 2023-04-11