Position Overview & Specifications

We are on the look out for a Senior Sales Assistant to join our fantastic team in our amazing Southampton store. Reporting to the Store Manager, we are looking for a freethinking, passionate individual who will provide a one of a kind, outstanding customer experience and assist with day-to-day operations of the store in the absence of the Store Manager & Assistant Store Manager.

Main duties will include:

  • Achieving your own sales targets and motivating the team to reach theirs
  • Provide excellent customer service at all times
  • Follow all store operating procedures e.g. delivery, clock in/out, stock takes, replenishment etc
  • Follow all H&S procedures to maintain a healthy, safe and tidy work environment
  • Handle till transactions in line with operating procedures •Handle more complex enquiries from customers
  • Assist management team in coaching and mentoring more junior members of the team
  • Act as key holder and assume responsibility for store for short periods in the absence of the manager
  • Any other reasonable task as instructed by the store management team

Essential requirements are:

  • Similar experience in a key holder role, particularly with a fashion/lifestyle brand would be preferable
  • Demonstrate a good understanding of customer service
  • Sales oriented – target driven and able to assist the team with achieving store goals
  • Demonstrate a good understanding of leading a team and driving sales
  • Professional, but also authentic and fearless!