GENERAL ENQUIRES TEAM – Call Handler

Job Summary

The General Enquiries Team (GET) act as the first point of contact for members of the public and service providers who have a general enquiry. They provide information, advice and support to customers, such as signposting to alternative sources of help or information where appropriate

Role Purpose

The team is also responsible for dealing with incoming correspondence, ensuring that new enquiries are created or the documentation is moved to a corresponding complaint. They will oversee administration tasks for operations

Skills & Experience

Call Handlers are the first point of contact for members of the public and service providers who have a general enquiry via the telephone. Call Handlers will also support the General Enquiries team by responding to email queries.

For further information and apply please see attached job pack. Early applications are advised as we will close the vacancy once suffient applications are received.