Assistant Marketing Manager

End Date Monday 13 March 2023 Salary Range £29,712 - £37,140
Agile Working Options Flexibility in when hours are worked, Hybrid Working, Job Share, Reduced Hours Job Description Summary This is a fantastic opportunity to develop your skills, build on existing experience and gain valuable knowledge from one of the centres of excellence in Operational Communications. Job Description As an Assistant Marketing Manager, you’ll be part of Brands, Marketing & Experience and work closely with different business units across the Group. We’re a team responsible for establishing best practice communications experiences for our customers. Alongside supporting the team you’ll have a specific role to manage the implementation of our testing and research of communications which is being developed as a result of the FCA’s Consumer Duty.
Your accountabilities will include:

• Work with Strategic Insights to support the development of the new testing process
• Manage the plan for the testing development and report back to programme teams
• Coordinate and organise communications to be tested across BME and other business units
• Provide the results for the communications so colleagues can action and improve their comms
• Develop communications to support business units to understand the new comms testing process
• Support the team in other tasks including recruitment, plan management and reporting
• Effectively manage budget and raising PO’s across multiple projects, tracking and reporting as required.

Essential Skills:

• Experience and involvement in developing customer communications
• A drive for continuous improvement and always looking for ways to improve
• Ability to interpret data to provide insight and results from customer research
• Ability to develop and present informative presentations effectively
• Strong stakeholder management and influencing skills
• Great verbal and written communication skills, with excellent attention to detail
• Ability to prioritise and manage own workload, ensuring tasks are delivered as promised
• Budget management
• Proficiency in MS Office, especially Outlook, Word, Excel, PowerPoint and Adobe skills.

Desirable Skills:

• Knowledge of the FCA consumer Duty requirements
• Experience in customer research

If this sounds like you then we'd like to hear from you! More about how we work: Our hybrid working model continues to evolve across BME. Currently, all BME colleagues are asked to work a minimum of 1 day per week in one of our Marketing hubs located in Bristol, Halifax and London. This is being monitored and reviewed on an ongoing basis. We appreciate certain office hours can sometimes be a challenge, and whilst we can’t always adopt every flexible working request, we're happy to be asked and will always consider them. Lloyds Banking Group is committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We're an equal opportunity employer and deeply value diversity within our organisation. We’re adopting collaborative, agile ways of working, to help us deliver the best outcomes for our colleagues, customers and businesses. Together we have a key role to play in shaping the bank of the future, whilst the scale and reach of our Group means you'll continue to have opportunities to learn, grow and develop. We're focused on creating a values-led culture, and our approach to inclusion and diversity means that we all have the opportunity to make a real difference, together. As part of the Group's commitments as a result of ring-fencing legislation, colleagues based in the Islands are required to be exclusively dedicated to the non-ring-fenced bank and its subsidiaries. This means that colleagues who are based in the Islands would not be able to undertake roles for the Ring Fenced Bank from their existing location and would need to consider relocation when applying for roles. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.