Design Researcher

End Date Monday 27 March 2023 Salary Range £52,912 - £66,140
Agile Working Options Flexible / Variable Hours, Other Agile Working Arrangements / Open to Discussion Job Description Summary Join our innovative Design Research function! Job Description We're the UK’s largest Digital, Retail and Commercial Bank and one of it's largest providers of General Insurance and Pensions. We're focussing on Helping Britain Prosper and building our business sustainably. We’re innovating products that help transform customer journeys – making millions of people’s lives simpler and better all over the country, every single day! There’s never been a better time to be part of change – to help us reinvent the boundaries of banking aided by a £3bn investment portfolio. And we’ll be investing in your ongoing development, so you can craft your future career! Want to know more? Here at Lloyds Banking Group, we value Design Research. We’re a large, experienced team of 20+ researchers. We shape product and service development. Everyone has different strengths and passions... Maybe you’re an expert in accessibility, skilled in quantitative research, or have a solid background in user experience (UX). We'll encourage you to test and learn new ways of doing research and foster a culture of mentoring, collaborating and learning from other researchers. Working in a skilled, multi-disciplinary design, product and engineering team, you’ll develop and lead the research strategy for a key area of our business. You’ll report into and be supported by a Research Lead as well as the wider research community. You’ll be responsible for managing the research plan and roadmap for your service or product area. You’ll deliver research to solve customer problems, unlock new opportunities and guide what is created. You’ll enjoy working on varied research across the product development lifecycle, from generative to evaluative research. What we need from you:

• Expertise in full range of qualitative research techniques: e.g. Group Discussions, Workshops, User Lab Testing, Depth Interviews (face to face, telephone), Observations in situ (accompanied shops, technology testing, ethnography), Online - surveys, forums, groups, diary studies etc.
• Ability to identify insights and tell a compelling story, combining research insights and other data sources to provide clear actions and strategic recommendations.
• Confident in presenting and influencing senior internal customers.
• Ability to help internal customers turn commercial problems into research plans / objectives and questions.
• Good end to end project management skills.
• Ability to manage integrated qualitative and quantitative research projects, delivering cohesive design and insights.
• Understanding of the benefits of end to end journey mapping and other design techniques.

So what can we offer you in return? We're dedicated to giving you opportunities and support to develop you both professionally and personally to optimise your potential! As a new colleague to the team, you’ll join us on our journey to build a 21st century bank that reflects modern Britain and craft an inclusive culture where all colleagues feel encouraged and valued. We're also passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. And, being disability positive, reasonable adjustments can be accommodated in our Recruitment process, just let us know. You'll also receive a package that includes:

• Discretionary bonus
• Private Medical Insurance
• Pension, where we'll give up to a max of 15%
• Share plans
• 30 days holiday (plus Public)

So if you have the research skills we're seeking then we’d love to hear from you... Together we’ll make it possible! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.