Position Overview & Specifications

Help Desk Support

The role of the Help Desk Support will be responsible for maintaining a strong relationship with a specific and large client who we serve on a daily basis. A strong emphasis on quality, honesty and always providing the highest possible standards is a must.

Core responsibilities include:

  • Responsible for the day to day engagement with our client (face/voice of the business)
  • Dealing with all inbound enquiries such as telephone, email and across all operational, quoting and contract queries.
  • Creating jobs onto internal software following client instructions.
  • Scheduling jobs once confirmed with tenants.
  • Work within the wider operations team to improve customer experience.
  • Liaising with clients on quote requests, job queries and contract admin
  • Regular dialogue with clients and tenants (telephone)
  • Updating and managing client portal

An exciting role for a bright individual looking to join a growing and fast growth business with an eye of career progression.

Job Type: Full-time

Salary: From £30,000.00 per year

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Sevenoaks, TN13 1DB: reliably commute or plan to relocate before starting work (required)

Work Location: In person