VIP IT Support

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do

• Provide face-to-face and remote Technology Support for Sky’s Executive and VIP community.
• Troubleshoot and resolve technical issues via phone, email, and remote desktop tools.
• Monitor and maintain hardware and software to ensure efficient performance and security. You will be interacting with platforms such as Microsoft Office 365, Exchange, ECP, Mobile Device Management, Apple IOS, Mac OS, JAMF, Windows 10 OS, InTune and FFB, Audio-visual, etc.
• Document and track incidents, requests, and resolutions using IT Service Management (ITSM) tools.
• Ensure timely and effective resolution of issues, meeting, or exceeding service level agreements (SLAs)
• Contribute to the development and implementation of IT policies, procedures, and best practices.
• Participate in regular team meetings to share knowledge, discuss issues, and collaborate on solutions.

What you'll bring

• Experienced working in a high-pressured environment and communicating with executive-level clients.
• Deep understanding of the technology Sky uses with a passion for keeping up to date with the constantly evolving tech landscape
• Work closely with cross-company support teams to see opportunities that support our business objectives
• Ability to see and act upon potential issues, whether they are technical changes, processes or procedural
• You will need to participate and manage partners in other teams to achieve your goals which will demand good interpersonal and influencing skills, political awareness, and personal credibility.
• Cultural awareness, ability to operate across international boundaries
• Several years of relevant industry experience in a large enterprise company

Team overview Group Enterprise Technology Solutions Our Group Enterprise Technology Solutions team keeps Europe’s biggest entertainment brand running smoothly by providing the digital technologies, tools and systems our colleagues need to work productively and collaboratively no matter where they are. Our team is built around five core capabilities: Enterprise Resource Planning platforms; workplace solutions; enablement and automation; value stream realisation and governance; and transformation and change management. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place!
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

Inclusion & how you'll work Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky. We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next. But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we’ll back you all the way. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.