Position Overview & Specifications

Key Duties and Responsibilities:


  • Monitors staff on the tills
  • Assists management to achieve store goals and targets
  • Trains new team members in company standards, customer service and job duties.
  • Maintains a positive team environment to ensure success
  • Motivates, guides and mentors team members to exceed goals and creates a positive environment shifts.
  • Responds to customer issues in a professional manner
  • Ensuring stock levels are well maintained
  • Unpacking and sorting new stock delivery
  • Promoting special offers
  • Arranging window displays.
  • Fulfil's additional duties as per requirements of the role
  • Keeping the store clean

Competencies:

  • Customer service skills
  • Proficiency in using a point of sale system (POS)
  • Strong knowledge of MS Office suite
  • Excellent verbal and written communication skills
  • Positive and helpful attitude
  • Reliable
  • Patience and the ability to remain calm in stressful situations
  • Integrity and strong work ethic
  • Ability to work in a team environment
  • Proactive
  • Ability to use own initiative
  • Team player
  • Willingness to learn
  • Critical Thinker

Knowledge, Skills & Qualification:

  • Excellent communication skills
  • Able to prioritise and time management skills
  • Flexible and adaptable to the needs of the organisation
  • Able to handle multiple priorities at one time
  • Handle customer complaints in a professional manner
  • Computer literate

Benefits:

  • Uniform
  • Employee discount